What should I do if I notice an error in my shipping address after placing an order?
Lady Stylish offers two shipping options: Standard Shipping, which typically takes 5-7 business days, and Expedited Shipping, which usually takes 2-3 business days. Please note that these are estimated delivery times and may vary due to factors beyond our control, such as carrier delays or weather conditions.
What should I do if my package is lost or damaged during shipping?
If your package arrives damaged, contact us at info@ladystylish.com with your order number and photos of the damage within 48 hours of receiving the package. For lost packages, contact us immediately at the same email address. We will work with the carrier to locate your package or provide a replacement or refund as appropriate.
How are shipping costs calculated at Lady Stylish?
Shipping costs are calculated at checkout based on the weight and dimensions of your order and your shipping location. The total shipping cost will be displayed before you complete your purchase.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and get updates on its progress.
What payment methods does Lady Stylish accept?
Lady Stylish accepts payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for secure and convenient transactions. All payments are processed securely to protect your information.
How can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us immediately at info@ladystylish.com. Once an order has been processed, we may not be able to make changes or cancellations, but we will do our best to accommodate your request. Orders that have already been shipped cannot be changed or canceled.
What should I do if I have issues with my order or need further assistance?
If you experience any issues with your order or need additional assistance, please contact our customer service team at info@ladystylish.com. We are here to help and will respond promptly to resolve your concerns. For quick responses, please provide your order number and a brief description of the issue.
What is the time frame to request a return, and what conditions must be met for the item to be eligible?
You have 30 calendar days from the date of your purchase to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
How do I initiate a return, and what is the process?
To initiate a return, contact us at info@ladystylish.com with your order number and details about the product you want to return. Once your return is approved, you will receive instructions on how to send the item back to us.
Who is responsible for the return shipping costs, and are these costs refundable?
You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable, and we recommend using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of the returned item.
How do I choose the right size for my purchase?
We recommend checking our detailed size chart available on each product page before making a purchase. The chart includes measurements for bust, waist, and hips to help you select the most accurate size. If you are between sizes, consider sizing up for a more comfortable fit.
What should I do if I am between sizes?
If you find yourself between sizes, we suggest sizing up for a more comfortable fit, especially for fitted or body-hugging styles. You can also check the product description for any specific sizing advice or reach out to our customer support for further assistance.
Do your sizes run true to size?
Our sizes are designed to be true to size based on standard US measurements. However, sizing may vary slightly between different styles and brands. We always recommend checking the size chart on the product page for the most accurate fit information.
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